At Rashid Engineering, we are committed to protecting your privacy and ensuring the security of your personal and business-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, website, or communications.

By engaging with Rashid Engineering—whether through our website, email, phone, or in-person services—you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, company name, email address, phone number, and physical address.

  • Service & Inquiry Details: Information related to HVAC service requests, spare parts orders, project inquiries, and technical support.

  • Payment & Transaction Data: Billing details for services rendered (processed securely via trusted payment gateways).

  • Website Usage Data: Non-personal data such as IP address, browser type, and pages visited (via cookies and analytics tools).

2. How We Use Your Information

We use your data for the following purposes:

  • To provide HVAC services, spare parts, and technical support.

  • To respond to inquiries, process orders, and manage customer relationships.

  • To improve our services, website functionality, and customer experience.

  • To send service updates, promotions, or industry-related communications (with your consent).

  • To comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share data with:

  • Trusted Third-Party Vendors: For payment processing, logistics, or technical support (under strict confidentiality agreements).

  • Legal & Regulatory Authorities: If required by law or to protect our rights and safety.

  • Business Partners: Only with your explicit consent for collaborative projects.

4. Data Security

We implement industry-standard security measures, including:

  • Secure digital and physical storage of sensitive data.

  • Restricted access to personal information within our organization.

  • Encryption for online transactions and communications.

5. Your Rights & Choices

You have the right to:

  • Access, update, or request deletion of your personal data.

  • Opt out of marketing communications at any time.

  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at:

📞 Phone: +8801628423363
✉ Email: rashid.enggservice@gmail.com

6. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You can disable cookies via your browser settings, but some features may be affected.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

8. Contact Us

For any privacy-related concerns or questions, please reach out to:

Rashid Engineering
📞 Phone: +8801628423363
✉ Email: rashid.enggservice@gmail.com

Thank you for trusting Rashid Engineering with your HVAC needs. We value your privacy and are dedicated to maintaining your confidence in our services.